Privacy Policy

Effective Date: [10 May 2025]
Last Updated: [10 May 2025]
Nuravella (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit or make a purchase from www.nuravella.com (the “Site”).

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

  • Your web browser, IP address, time zone

  • Information about cookies installed on your device

  • The pages or products you view

  • Referral URLs and how you interact with the Site

This is collectively referred to as “Device Information”, and it is collected through:

  • Cookies

  • Log files

  • Web beacons, tags, and pixels

When you place an order, we collect:

  • Your name

  • Billing and shipping address

  • Payment details (processed securely)

  • Email address and phone number

This is referred to as “Order Information.”

2. SMS and Email Marketing

By signing up for Nuravella’s text alerts, you agree to receive automated marketing messages, order updates, and shopping cart reminders via SMS. Your opt-in data and consent will never be shared with third parties except for messaging partners as required to operate this service.

We also use your email address to send transactional emails, offers and occasional promotional messages — always with the option to unsubscribe.

3. Use of Personal Information

We use Order Information to:

  • Fulfil your order

  • Process payments and arrange delivery

  • Send you order confirmations and updates

  • Detect and prevent fraud or risk

  • Provide customer support

We use Device Information to:

  • Improve the functionality and performance of our Site

  • Monitor usage patterns

  • Assist with marketing and advertising efforts

4. Sharing Your Personal Information

We share your personal information with trusted third parties only when necessary:

  • Shopify: to power our online store

  • Payment providers: to securely process transactions

  • Shipping partners: to deliver your order

  • Analytics services (e.g. Google Analytics): to improve our website and advertising

We may also disclose your information when required to comply with UK law, respond to legal claims, or protect our rights.

5. Behavioural Advertising

We use your information to deliver personalised ads through platforms such as:

  • Facebook

  • Google

  • Bing

You can opt out of targeted advertising via:

6. Cookies

We use cookies to:

  • Remember items in your shopping cart

  • Detect abandoned checkouts

  • Track usage and improve functionality

You can manage your cookie preferences in your browser settings.

7. Do Not Track

We do not alter our data collection practices in response to Do Not Track signals from your browser.

8. Your Rights (UK & EU Residents)

Under the UK GDPR, you have the right to:

  • Access the personal information we hold about you

  • Correct or update incorrect or outdated data

  • Request deletion of your data

  • Withdraw consent to marketing communications

To exercise these rights, contact us at: info@nuravella.com

9. Data Retention

We retain Order Information unless and until you request deletion, or for as long as necessary for accounting and legal compliance.

10. Changes to This Policy

We may update this policy to reflect changes to our practices or legal obligations. The latest version will always be available on this page.

11. Contact Us

For any questions, feedback, or to exercise your rights:

Nuravella Customer Support
Email: info@nuravella.com